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Welcome back

Here's what your team is doing right now.

Plan: … Team: … Workspace: …

Open conversations

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Live across your team right now.

Agents online

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Of your invited teammates.

Handoffs this month

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AI escalations to a human.

Avg first response

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Time to first agent reply.

Routing teams

Each team is a conversation lane. The description is required — the bot reads it to figure out which questions go where. Example: name "Storage Support", description "Questions about delivery delays, lost packages, warehouse issues" → the bot routes any storage-related handoff there automatically. Per-tenant; no other customer sees or uses your routes.

Team name

Description (used for routing) Min 10 characters. The bot uses this to detect intent + route handoffs to this team.

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Your agents

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Invite teammates by name + email. Pick a team to assign them to (created above). They get a chat.waterwair.com login, NOT an app.waterwair.com account — their email and password live only on the chat side.

Full name

Work email

Assign to team Pick an existing team or type a new name (we'll create it).

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Live conversations

Open conversations in your handoff workspace. Click any to open it in chat.waterwair.com.

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This month

Per-agent activity. We track time online (when chat.waterwair.com is open), conversations resolved, and AI handoff rate.

No analytics yet. Once your team handles their first conversations this month, the breakdown will appear here.