Welcome back
Here's what your team is doing right now.
Routing teams
Each team is a conversation lane. The description is required — the bot reads it to figure out which questions go where. Example: name "Storage Support", description "Questions about delivery delays, lost packages, warehouse issues" → the bot routes any storage-related handoff there automatically. Per-tenant; no other customer sees or uses your routes.
Your agents
— / —Invite teammates by name + email. Pick a team to assign them to (created above). They get a chat.waterwair.com login, NOT an app.waterwair.com account — their email and password live only on the chat side.
🏆 Agent leaderboard
Monthly rankings. Resets on the 1st. Shows online status, today's hours, and resolved count.
📊 Team performance
How each team is performing — resolved, open, and top agent.
📈 Summary
Filter by period. Compare performance across days, weeks, months, and years.